Archives: FAQs

Pre-Made vs Order-Made

Pre-Made Order-Made ♦ Shop Category: Pre-Made and Sale ♦ First, Contact to get price quote by sending reference images or your own design & check out commission availability and schedule your […]

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Mock-up/Fit Sample

Starting 2020, US customers get one FREE mock-up/fit sample for “order-made” costumes. *Sorry, can’t provide this to international customers due to shipping rate. ♦ Sample is made partially in alternative […]

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PHOTO CONTEST – Send Your Photo & Get Free Shipping

Send a photo(s) of you wearing a costume that’s purchased from Cosaru.com Get FREE SHIPPING COUPON to use for your next order! ✧ Please read below rules. ✦ Send photos […]

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How do I measure my body?

Please click here to see measuring instruction.

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Store Policy

✦ Due to the nature of items, Cosaru.com does not accept returns or exchanges of pre-made products. ✧ A customer can request full refund only for Pre-made costume order that […]

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Shipping fee

Shipping fee is calculated based on your destination and package weight using USPS website’s shipping guide and their costs. After your order is shipped, if the actual postage is less than […]

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I need a costume next week. How fast can you make & ship?

If you’re in a hurry to get a costume, please contact COSARU and ask if you can receive a package by your due date. Order-made items cannot be shipped right […]

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When can you ship my order?

Pre-Made items are normally shipped within 1-3 business days upon receiving cleared payment. For Order-Made items,  a customer will be notified with order schedule and expected shipping date prior to […]

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Do you sell sewing patterns?

No. sewing patterns of the costumes I make are not available for sale.

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Returns & Exchanges

Due to the nature of items, Cosaru.com does not accept returns or exchanges.

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