Due to the handcrafted and highly personalized nature of my items, I do not accept returns or offer refunds. Made-to-Order Items Are Custom Crafted<\/b> Pre-Made Items Are Limited in Quantity<\/b> Costume Character & Hygiene Considerations<\/b> \u2728 Pre-Made Costume Orders<\/strong><\/p>\n \u2728 Order-Made Costume Orders \u2728 Customer Responsibility \u2728 Pricing & Availability \u2728 Currency & Additional Charges
\nHowever, if there is an issue with your order or if you receive a defective item,
\nPlease contact me within 24 hours of delivery by emailing order@cosaru.com<\/a> or using the online contact form here<\/strong><\/a>.
\nI will gladly assist you with a resolution.
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\n\u2728 <\/span>Why All Sales Are Final<\/b>
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\n<\/b> Many of my costumes are made specially to fit your unique measurements and requests.
\n<\/span>Because they are tailored specifically for each individual customer, they cannot be resold or exchanged once completed.<\/span><\/p>\n
\n<\/b> My ready-to-ship costumes are produced in very small batches (mostly only one) and are often one-of-a-kind.
\nOnce sold, they are gone, and I may not be able to re-stock the same item.
\nTo preserve the quality and uniqueness of my work, I do not accept returns on these items either.<\/span><\/p>\n
\n<\/b> Due to the intimate and stylized nature of cosplay and costume items, I am unable to accept returns or exchanges for hygiene and presentation reasons.
\nI want every customer to receive a piece that is truly fresh and unworn.<\/span><\/p>\n
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\nOnce shipped, no refund, return, or exchange can be offered.<\/li>\n
\nThis is because PayPal charges a transaction fee when the original payment is made, and since 2019, PayPal no longer refunds the processing fee to either the buyer or the seller.<\/span>
\nTherefore, your refund will be the original amount minus PayPal\u2019s current processing fee.<\/li>\n<\/ul>\n
\n<\/strong>Order-made costume orders are processed upon receiving cleared payment.
\nOnce fabrics, trims, or materials are purchased and cut, orders cannot be canceled or changed.<\/p>\n
\n<\/strong>All order information and body measurements provided by the customer are the customer\u2019s responsibility.
\nPlease ensure the details are accurate before submitting your order.<\/p>\n
\n<\/strong>Product prices and availability are for a limited time and subject to change.<\/p>\n
\n<\/strong>Quoted prices are in U.S. dollars and are exclusive of shipping and handling, or international customs duties and Import VAT, if applicable.<\/p>\n
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