No Refund / No Return Policy

Due to the handcrafted and highly personalized nature of my items, I do not accept returns or offer refunds.
However, if there is an issue with your order or if you receive a defective item,
Please contact me within 24 hours of delivery by emailing order@cosaru.com or using the online contact form here.
I will gladly assist you with a resolution.

✨ Why All Sales Are Final

Made-to-Order Items Are Custom Crafted
Many of my costumes are made specially to fit your unique measurements and requests.
Because they are tailored specifically for each individual customer, they cannot be resold or exchanged once completed.

Pre-Made Items Are Limited in Quantity
My ready-to-ship costumes are produced in very small batches (mostly only one) and are often one-of-a-kind.
Once sold, they are gone, and I may not be able to re-stock the same item.
To preserve the quality and uniqueness of my work, I do not accept returns on these items either.

Costume Character & Hygiene Considerations
Due to the intimate and stylized nature of cosplay and costume items, I am unable to accept returns or exchanges for hygiene and presentation reasons.
I want every customer to receive a piece that is truly fresh and unworn.

✨ Pre-Made Costume Orders

• A customer can request a refund only for pre-made costume orders that have not been shipped.
  Once shipped, no refund, return, or exchange can be offered.
• PayPal Refunds: Please note: When you receive a refund via PayPal, the refunded amount will not be the full amount you originally paid.
  This is because PayPal charges a transaction fee when the original payment is made, and since 2019, PayPal no longer refunds the processing fee to either the buyer or the seller.
  Therefore, your refund will be the original amount minus PayPal’s current processing fee.

✨ Order-Made Costume Orders
Order-made costume orders are processed upon receiving cleared payment.
Once fabrics, trims, or materials are purchased and cut, orders cannot be canceled or changed.

✨ Customer Responsibility
All order information and body measurements provided by the customer are the customer’s responsibility.
Please ensure the details are accurate before submitting your order.

✨ Pricing & Availability
Product prices and availability are for a limited time and subject to change.

✨ Currency & Additional Charges
Quoted prices are in U.S. dollars and are exclusive of shipping and handling, or international customs duties and Import VAT, if applicable.

Feel free to reach out with any questions before placing your order or shipping.
→ Online Contact Form

Due to the nature of items, Cosaru.com does not accept returns or exchanges.

Starting 2020, US customers get one FREE mock-up/fit sample for “order-made” costumes.
*Sorry, can’t provide this to international customers due to shipping rate.

♦ Sample is made partially in alternative fabric/color and not in full costume set.
♦ This is to check overall size/fit, so I can adjust pattern size close to your size before I start to cut actual fabric
♦ Upon receiving a sample, a customer can make comment/feedback if there is anything should be corrected, improved or applied to a final costume.

Please see below for examples of previous samples.

If you have reference images/photos/designs of your costume, please contact and we can discuss further about fabrication, colors, price and construction details.

I cannot make metal/plastic based props, weapons or armors.

Check out the showcase pages to see my previous work.

No. sewing patterns of the costumes I make are not available for sale.

Payment is accepted by PayPal in US Dollar.
Unpaid order by payment due date will be automatically canceled without notice. (please contact if you need payment extension)
A full amount of payment is required to process your order.

Once a payment is received, fabrics are cut and any necessary sewing materials are used.
At this point, any change on your order (size, details or refund) is not possible. But please do contact to discuss further.

If you have more questions regarding to payment, please contact.

PayPal is the safer, easier way to pay online.
Pay through credit cards, bank accounts, buyer credit or account balances, without exposing your card numbers to the seller!
For more detailed info, visit PayPal’s official website www.PayPal.com

DO NOT email your credit/debit card numbers to Cosaru.

PayPal accepts Major Credit/Debits Cards such as Visa, Master, American Express & Discover.
If you already have a PayPal account, you can also send payment by eCheck & PayPal Balance Transfer.
PayPal eCheck takes 3-5 business days to clear until transaction completes
*You can still pay without logging in or signing up.

Cosaru’s PayPal ID is US verified.

No, you don’t need to sign up or create a new PayPal account to send your payment.
You can still pay with your credit/debit card without creating a PayPal account.

Can I pay half now and pay the rest later?

No, Cosaru does not accept partial payment.
A full amount of payment is required to process your order.

• Pre-Made items are normally shipped within 1-3 business days upon receiving cleared payment.
• For Order-Made items,  a customer will be notified with order schedule and expected shipping date prior to payment.
• US domestic packages are shipped from Monday~Saturday using a self service KIOSK located inside a local post office.
• International packages are usually shipped during weekdays (Monday~Friday) as they are only accepted by visiting a post office window, not a self service KIOSK.

I use USPS as shipping carrier, and can ship/visit USPS during their business hours.
Check out USPS holiday schedule here.

Shipping fee is calculated based on your destination and package weight using USPS website’s shipping guide and their costs.

After your order is shipped, if the actual postage is less than you pay, the difference (min $1.00) will be refunded immediately.

You will never overpay for the shipping fee.

All packages are shipped by USPS (United States Postal Service)

Standard | USPS Priority Mail
Average 1–3 business days
+ Insurance + Online tracking numbers

Economy | USPS Ground Advantage
Average 2-5 business days
+ Insurance + Online tracking numbers

USPS Express Mail
Guaranteed next day or 2-day delivery to the most areas
*Please contact first to check shipping fee & delivery date prior to purchase

International packages are shipped by USPS (United States Postal Service)

• USPS Priority Mail International: *average 6 – 10 business days to many major destinations
• USPS Priority Mail Express International: *average 3 – 7 business days + insurance + online tracking numbers
  

*Please expect delays for all international delivery due to the COVID-19 including airline travel restrictions and cancellations.

International shipping fee
Please note that international shipping fee is MORE EXPENSIVE than USA domestic shipping fee.
A customer will always pay the actual postage as per USPS postage rate that is calculated by package weight/size and destination.
There is NO handling fee/NO hidden fee charged by Cosaru.com.
★ Please contact to get shipping quote.

Customs Fees and VAT (value added tax)
If there are customs and import duties, they must be paid by you once the package reaches your destination country.
These charges are your responsibility and will vary from country to country.
Cosaru.com cannot determine what these fees will be.
Please check with your local customs office or post office for details on how these charges are assessed and applied.

Cosaru.com reserves the right to refuse to ship to certain countries.

If you’re in a hurry to get a costume, please contact COSARU and ask if you can receive a package by your due date.

Order-made items cannot be shipped right away since they need extra sewing time.

Buying pre-made items will be the best option.
Pre-made items are usually shipped within 1-3 business days upon receiving cleared payment.

For faster delivery, I recommend you choose USPS Express Mail which has guaranteed next day (or 2-day) delivery for the most US areas.

Please click here to see measuring instruction.

Send a photo(s) of you wearing a costume that’s purchased from Cosaru.com
Get FREE SHIPPING COUPON to use for your next order!

✧ Please read below rules.

✦ Send photos by Instagram or Facebook message.
✦ Include your full name to verify your order and costume that’s purchased at Cosaru.com
✦ The photo(s) must include “You” wearing the costume, and image size/color should be visible enough to identify a costume.
✦ [Optional] Include photo credit or your cosplay website if available.
✦ Once you submit your photo(s), it will be shared and published online to be seen by the public.
✦ If you’re uncomfortable showing your face online, you may crop/blur/cover/hide your face on your photo.
✦ The entry is limited to one customer with one costume. You may enter the contest again with a different costume.

✦ Free Shipping is by USPS Priority Mail within US domestic address only.
✦ International customers will get $15 OFF instead.

✦ Coupon is valid for one year. Limit to use one item per customer.
✦ All promotions are subject to change without notice.
✦ Offers are not redeemable for cash or gift cards, nor is it valid toward previous purchases.