No Refund / No Return Policy
Due to the handcrafted and highly personalized nature of my items, I do not accept returns or offer refunds.
However, if there is an issue with your order or if you receive a defective item,
Please contact me within 24 hours of delivery by emailing order@cosaru.com or using the online contact form here.
I will gladly assist you with a resolution.
✨ Why All Sales Are Final
Made-to-Order Items Are Custom Crafted
Many of my costumes are made specially to fit your unique measurements and requests.
Because they are tailored specifically for each individual customer, they cannot be resold or exchanged once completed.
Pre-Made Items Are Limited in Quantity
My ready-to-ship costumes are produced in very small batches (mostly only one) and are often one-of-a-kind.
Once sold, they are gone, and I may not be able to re-stock the same item.
To preserve the quality and uniqueness of my work, I do not accept returns on these items either.
Costume Character & Hygiene Considerations
Due to the intimate and stylized nature of cosplay and costume items, I am unable to accept returns or exchanges for hygiene and presentation reasons.
I want every customer to receive a piece that is truly fresh and unworn.
✨ Pre-Made Costume Orders
- A customer can request a refund only for pre-made costume orders that have not been shipped.
Once shipped, no refund, return, or exchange can be offered. - PayPal Refunds: Please note: When you receive a refund via PayPal, the refunded amount will not be the full amount you originally paid.
This is because PayPal charges a transaction fee when the original payment is made, and since 2019, PayPal no longer refunds the processing fee to either the buyer or the seller.
Therefore, your refund will be the original amount minus PayPal’s current processing fee.
✨ Order-Made Costume Orders
Order-made costume orders are processed upon receiving cleared payment.
Once fabrics, trims, or materials are purchased and cut, orders cannot be canceled or changed.
✨ Customer Responsibility
All order information and body measurements provided by the customer are the customer’s responsibility.
Please ensure the details are accurate before submitting your order.
✨ Pricing & Availability
Product prices and availability are for a limited time and subject to change.
✨ Currency & Additional Charges
Quoted prices are in U.S. dollars and are exclusive of shipping and handling, or international customs duties and Import VAT, if applicable.
Feel free to reach out with any questions before placing your order or shipping.
→ Online Contact Form
